Solutions in Learnster for profitable customer education
We have gathered Learnster's key features for profitable customer education into 4 complete solutions. These are designed to solve the most pressing challenges that our customers face. Maximize the business value of Learnster and get a quick start with a fit-for-purpose implementation of the platform.
Provide effective onboarding of customers and partners with Customer Onboarding.
Learnster's Knowledge Repository lets your organization manage the internal knowledge capital. Distribute internal know-how in a searchable and structured way.
Self-Driven Development encourages your learners to take ownership of their own development. Benefit from Learnster's inspiring course catalog.
Decentralized Learning allows you to share both general company information and local knowledge. Follow up on HQ, department or team level.
Customer Onboarding
As a provider of products or services, profitable customer education is dependent on your customers’ ability to understand and recognize value in your solutions. In Learnster, you can create an efficient customer onboarding, which is associated with high user adoption, reduced support tickets and an increased NPS (Net Promoter Score).
Fully automated and customizable learning journeys
Provide a relevant onboarding experience by using Learnster’s Automation Rules. Create tailored and fully automated course workflows based on customer segment, user group or business role.
Efficient combination of text and image
Learnster’s Hotspot function allows you to combine text and images to highlight specific details. It can be used to help your customers fill out forms or learn specific product parts or features.
Test the knowledge levels
Use Learnster’s quizzes and surveys to ensure that your customers have sufficient knowledge of instructions, safety guidelines and other important information.
Allow your customer to track their employees’ progression
Learnster Teams allows your customer’s key representatives to track the course progression within their organization. Provide valuable insight whilst keeping administration and reporting activities to a minimum.
Knowledge Repository
Profitable customer education requires managing and distributing relevant knowledge. Preferably in an accessible, searchable and structured way. This can easily be done in Learnster.
Organize more than just courses
Learnster Resources enables you to organize and categorize videos, documents and course snippets for quick and easy information sourcing at the point of need. Browse learning material or use the global search function to source relevant know-how.
Self-Driven Development
Create profitable customer education by encouraging your customers and partners to learn more about your solutions.
Peer-to-peer course recommendations
Encourage individual learning initiatives and viral knowledge sharing through peer-to-peer course recommendations. Allow your customers to share courses with their learners.
Categorized and searchable learning materials
Categorize learning materials through Learnster’s Catalog function. A searchable course library helps your customers and partners find the right learning materials.
Customizable descriptions to your knowledge academy
Through Learnster’s My Academy, you can customize your academy. Include brand elements such as company background, product catalog and company manifesto.
Build an internal knowledge academy
Build a knowledge academy of optional courses. Accessible learning materials encourage your customer or partners to learn more about your solutions.
Decentralized Learning
Many organizations consist of multiple local, independent units or branches. The headquarter’s goal is to deliver company information and brand guidelines across the entire organization. On a branch level, however, training needs to reflect the local day-to-day operation. With Learnster, you can combine central and local training within the same platform. A great asset when conducting customer education.
Reuse and customize existing course material
Create standardized course templates and add local adaptation. Learnster enables you to reuse and customize existing course material.
Delegate responsibilities and involve the entire organization
Use Learnster’s admin roles to delegate training responsibilities to the broader organization. Invite department heads, site managers and subject matter experts to take ownership of training and follow-up. Leverage internal, local knowledge.
Follow up on individual progression and results
Learnster Teams allows your customer’s key representatives to track the course progression within their organization. Provide valuable insight whilst keeping administration and reporting activities to a minimum.
