5 min read

Nordic Medcom: "Now we get more out of our customer education!"

Learnster helps Nordic Medcom deliver effective education that boosts customer confidence.
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Published on
22 January 2021

Nordic Medcom is a medical technology company providing dialysis machines to hospitals in the Nordics. Their business and customer relationships are built on trust, quality, service and a knowledgeable team. The organization provides customer education improve the customer satisfaction and certify customers.

Emma Nicklasson, Product Specialist at Nordic Medcom

“We use Learnster across a number of different areas, from preparatory training and customer certification to re-training and evaluation.”

Emma Nicklasson, Product Specialist at Nordic Medcom

The challenge

Keeping up with innovation

In order to keep up with innovation and to increase customer satisfaction, Nordic Medcom wanted to improve their customer education. They required a digital learning platform to provide their customers with preparatory information prior to the practical training sessions.

- A fresh, digital platform was a natural step in our quest for growth, says Product Specialist Emma Nicklasson.

The solution

One platform - multiple areas of use

Learnster's platform is used across a number of different areas. As well as preparatory training, Learnster is used to certify our customers. The organization also plans to use Learnster for continuous learning, including annual refresher courses, further training and evaluation.

The result

Improved course progression and practical training sessions

Learnster allows Nordic Medcom to better prepare their customers for the practical parts of the product training. This means that learners can progress quicker and use the time more efficiently during the sessions. Building up background knowledge beforehand makes customers feel more confident during the practical training sessions, which boosts the customer satisfaction.

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