Nordic Medcom: "Now we get more out of our customer training!"

Nordic Medcom is a medical technology company providing dialysis machines to hospitals in the Nordics. Their business and customer relationships are built on trust, quality, service and a knowledgeable team. The organization provides customer education improve the customer satisfaction and certify customers.

Challenge

Keeping up with innovation

In order to keep up with innovation and to increase customer satisfaction, Nordic Medcom wanted to improve their customer education. They required a digital learning platform to provide their customers with preparatory information prior to the practical training sessions.

- A fresh, digital platform was a natural step in our quest for growth, says Product Specialist Emma Nicklasson.

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Solution

One platform - multiple areas of use

Learnster's platform is used across a number of different areas. As well as preparatory training, Learnster is used to certify our customers. The organization also plans to use Learnster for continuous learning, including annual refresher courses, further training and evaluation.

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Result

Improved course progression and practical training sessions

Learnster allows Nordic Medcom to better prepare their customers for the practical sessions of the product training. Learners can progress quicker and use time more efficiently during the sessions. Building up preparatory knowledge beforehand makes customers feel more confident during the practical training sessions, which boosts the customer satisfaction.