Challenge
Employees experienced information overload
To become a certified funeral advisor, new employees had to complete two intense days of classroom training. But the short time frame and information-dense program proved challenging. Employees found it difficult to digest and retain the amount of new information.
Preparing recurring training became too time-consuming
Lavendla hosts four certificate programs per year. Preparing these programs consumed too much time and resources. To avoid constant repetition, Lavendla looked for ways to scale training and reduce preparation and admin.
Solution
Online training boosts capacity and let employees learn at their own pace
By digitalizing the theoretical parts of the certificate program, more participants to join. New employees no longer need to travel to take part in training. Instead, they can log into Learnster and join digitally. Online training let employees complete the theoretical parts of the program at their own pace.
Results
Better preparation for the practical sessions
As new employees complete the theoretical training online, they come better prepared for the practical training sessions. The practical tasks are completed more confidently, whilst time is used more efficiently.
New employees improve faster
New employees have become better at applying the theoretical knowledge onto real life scenarios. As training has become more efficient, new employees improve faster.
Better quality control
Online training helps Lavendla ensure that everyone gets the same information and the same experience, regardless of where or when new employees start.
Saved time and resources
By scaling training and using practical sessions more efficiently, Lavendla has become more efficient. New employees improve faster. Combined, it helps Lavendla save time and resources.
