Swedish Red Cross strengthens volunteer training and engagement
“It should be easy to learn from each other and to access customized learning material whenever you need it“
Helena Sandström
Head of Digital Learning, the Swedish Red Cross
The challenge: maintaining engagement and scaling knowledge
Keeping volunteers motivated over time
Volunteers are driven by purpose, but mandatory training can make it harder to maintain long-term engagement.
The organization needed a way to make training meaningful, relevant, and motivating.
Providing training at the right time
Volunteers require access to the right knowledge based on their role and mission.
Training needed to be accessible, easy to find, and available when needed in real situations.
Unlocking knowledge across the organization
Many volunteers hold valuable experience and insights. However, this knowledge risked being siloed across teams and locations.
The Swedish Red Cross needed a way to enable peer-to-peer learning and scale internal knowledge across the organization.
The solution: personalized and accessible volunteer learning
Personalized learning journeys
Learnster enables role-based and mission-specific training through blended learning formats.
This ensures that volunteers receive relevant training while allowing for local adaptation across different units.
An accessible internal academy
The organization uses Learnster to create a central hub for all volunteer training.
Introduction courses, mandatory training, and optional learning resources are structured and easy to access.
Enabling peer-to-peer knowledge sharing
Local subject matter experts contribute to training content using Learnster’s authoring tools.
This ensures that learning resources stay relevant, while making it easy to share knowledge across the organization.
Connecting volunteers through virtual learning
Virtual sessions allow volunteers to meet, exchange knowledge, and build a sense of belonging.
This strengthens collaboration across locations and supports a shared learning culture.
The result: increased engagement and learning impact
Higher course completion rates
Training is now easier to access and complete, leading to increased participation and completion rates.
Stronger peer-to-peer learning
More volunteers contribute to training and share knowledge across teams.
This has strengthened knowledge sharing and increased engagement across the organization.
Learning embedded in everyday work
Volunteers can quickly access relevant information when needed.
Skills development has become part of day-to-day activities rather than a separate task.
Better support for internal mobility
Improved access to training makes it easier to identify skill gaps and development needs.
This supports internal mobility and more effective role transitions.
